Introduction

About edna Chat Center iOS SDK

iOS SDK for edna Chat Center is an excellent tool you can use to build a chat and embed it in your iOS application. This chat will serve as a convenient and efficient means of contact between you and your clients. Messages received via this chat will be available in WPs in edna Chat Center.

How It Works

A chat launches via a button you configure on your side. Clients that send messages in a chat in your mobile app are always authorized for enda Chat Center, as edna receives their unique external ID that remains the same from one request to another. This way, both your agents and clients can track the chat history. When a client launches the chat in your app, edna receives their identifiers in the background, and these identifiers can be anything: their full name, pet's name, car model, etc. edna Chat Center agents can then review these details in the client card and use them appropriately to improve the quality of their communication with the client. As the identifiers received from the clients can be anything, you need to configure the fields you want to be sent to the system by yourself (externalClientId and any data in the key-value format). For more details, contact the support team support@edna.io.

Chat Customization

Chats are fully customizable: you can configure its color scheme, size, appearance, and text of buttons, welcome text, background color, and other details. You can also remove or add buttons, enable or disable quick replies, etc. This way, you can adjust the chat to any appearance so that it fully fits the design of your app and meets the requirements of your business.