Report a Bug

If you encounter issues with the SDK, please contact our support team. To help us identify and fix the problem quickly, we need specific information:

General Case

1. Problem description
2. SDK version and device information (not required if you attach SDK logs)
3. Steps to reproduce
4. Expected result
5. Severity

Additional information may be required depending on the type of problem:

Integration

If the problem occurred during integration or SDK/backend configuration:

• Description of what changed or what you tried to configure (with code example)

• SDK logs (setup and enabling instructions)

UI (Visual) Issues

When discovering problems with chat display or its elements:

• Screenshot demonstrating the problem (or video if hard to understand from screenshot)

• SDK logs if the problem is related to a specific message (setup and enabling instructions)

Server Issues

In case of server interaction problems (chat not loading, messages not sending, etc.):

• SDK logs (setup and enabling instructions)

• Report if server settings/updates or SDK configuration changes were made

• Video matching the logs if the problem is complex (many steps to describe or floating issue/no stable case). We need to understand what the user was doing.

Crashes

• Crash log file from your analytics system or stack trace

• Device and server version information

• Reproduction steps (if known)