Report a Bug

If you encounter issues with the SDK, please contact our support team. To quickly identify and fix the cause, we need certain information about the problem:

General Case

1. Problem description
2. SDK version, device information (not required if you attach SDK logs)
3. Steps to reproduce
4. Expected result
5. Severity

For diagnosis, we may also need additional information depending on the type of issue:

Integration

If the issue occurred during integration or while configuring the SDK/backend:

• Description of what was changed or what you were trying to configure (with a code example of the configuration)

• SDK logs (setup and activation instructions)

UI (Visual) Bugs

If you discover issues with the chat display or its elements:

• A screenshot demonstrating the problem (or a video, if the issue is difficult to understand from a screenshot alone)

• SDK logs, if the issue is related to a specific message, for example (setup and activation instructions)

Server Issues

If you encounter server communication issues (chat not loading, messages not sending, etc.):

• SDK logs (setup and activation instructions)

• Let us know if any server configuration/updates or SDK setting changes were made prior to the issue

• A video matching the logs, if the issue is complex (i.e., many steps that need to be described or the issue is intermittent/not consistently reproducible). We need to understand what the user was doing in order to analyze the problem.

Crashes

• A crash log file from your analytics system or a stack trace

• Device information and server version

• Steps to reproduce (if known)